Clallam County
Customer Satisfaction Survey

It is our goal to continuously improve the services we provide the residents of Clallam County. Our mission includes customer services as a key component in providing quality service and our employees are trained to be courteous and knowledgeable.

A key part of this process is to hear from you. Please take the time to comment on the services you received and in the manner which you received them. Even if you didn't visit a county facility and have general comments about services we provide, please click here to submit your comments.

We need to hear from you. Thanks for taking the time to complete the survey.


The Board of Clallam County Commissioners

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1. What department did you contact, how did you contact that department and when?

   Department:  Unknown Assessor Auditor Board of Equalization Clerk of Superior Court Commissioners Cooperative Extension Department of Community Development District I Court District II Court Health And Human Services Information Technology Juvenile Services Public Works Personnel And Risk Management Prosecuting Attorney Sheriff Superior Court Treasurer    Contact Type:  In Person Phone Mail E-Mail Other

   Month:  Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec    Day:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31    Year:  2002 2001



2. Based upon your most recent service, how would you rate your overall satisfaction with Clallam County?

    Poor Fair Average Good Excellent



3. Do you feel that your waiting time was:
    less than expected reasonable too long



4. How often do you interact with Clallam County?
    weekly monthly 4-6 times a year 1-3 times a year Other



5. How would you rate our performance in the following areas?

	Exceeded My Expectations	Met My Expectations	Did Not Meet My Expectations	N/A
Employee cared about and understood my needs and concerns.
Service delivery was timely and responsive.
Employee was able to assist me or direct me to appropriate source.
Employee was courteous and friendly.
Employee was qualified, knowledgeable and well informed.
Transaction was handled in a professional manner.
Policies and processes were easy to follow and/or clearly explained.
Accessibility (facility, staff, hours of operation).

6. Please provide suggestions or comments for ways we can better serve your needs and/or improve Clallam County's service to the public.



7. We strive to give our customers exceptional service every day, in all departments. If you have received service that was beyond your normal expectations we would like to hear about it. If you wish to comment on more than one employee, please put their name and department in the text box after question 6.

   Name of Employee: 

   Department:  Unknown Assessor Auditor Board of Equalization Clerk of Superior Court Commissioners Cooperative Extension Department of Community Development District I Court District II Court Health And Human Services Information Technology Juvenile Services Public Works Personnel And Risk Management Prosecuting Attorney Sheriff Superior Court Treasurer

   Service Performed: 



To better understand your concerns and comments, we may wish to contact you. Please provide us with the necessary information needed to contact you.

Name (optional): 

Address (optional): 

E-Mail (optional): 

Daytime Phone (optional):